Warranty, Refund & Return Policy

Warranty, Refund & Return Policy

Big Bite Fishing Shirts (BBFS)

Thank you for choosing Big Bite Fishing Shirts (BBFS) for your fishing apparel and accessories. We’re committed to delivering high-quality products and exceptional service. Please read our policy below to understand your rights and responsibilities.

1. Warranty

1.1 Product Warranty

BBFS warrants that all products purchased directly from us will be free from defects in materials and workmanship under normal use for a period of 30 days from the date of purchase.

If a defect arises within this period, BBFS will, at its sole discretion:

  • Repair or replace the item

  • Issue a store credit

  • Refund the purchase price

1.2 Exclusions

This warranty does not cover:

  • Damage caused by misuse, abuse, accidents, or negligence

  • Normal wear and tear

  • Unauthorized modifications or repairs

  • Products not purchased directly from Big Bite Fishing Shirts

  • Third-party products or services used in conjunction with our products

2. Refund Policy

2.1 Product Refunds

If you are not satisfied with your purchase, you may request a store credit within 7 days of receiving your item(s). Please contact us at shop@bigbitefishingshirts.com.

Conditions:

  • Products must be returned in their original packaging, with all accessories and documentation

  • Items must be in new, unused condition

  • Shipping and handling charges are non-refundable and are the customer’s responsibility

  • Credits will be processed within 14 days of receiving and inspecting the returned item(s)

Important:

  • Discontinued and sale items are not eligible for return or exchange – please contact us for clarification

  • Refunds are only issued if goods were not as described

  • Refunds are not available for “change of mind” or incorrect sizing

  • A 20% restocking fee applies to all refunds

3. Return Policy

3.1 Product Returns

If you receive a defective or damaged product, please contact us within 7 days of receiving the item.

Conditions:

  • Return shipping costs are your responsibility

  • Items must be returned in original packaging, with all accessories and documentation

  • We will assess the issue and offer a resolution, which may include:

    • Replacement

    • Store credit

    • Refund

Note:

  • A 20% restocking fee applies for eligible returns.

  • In good faith, BBFS may waive the restocking fee for defective items, or when a store credit or exchange is chosen.

4. Additional Terms

Please note that sale items and discontinued products are generally not subject to returns or exchanges. However, in good faith, BBFS may offer a resolution at its discretion.

Restocking fees cover genuine costs incurred in processing returns, including handling, inspection, and repackaging.

5. Contact Information

For warranty claims, store credits, or return enquiries, please contact:

📧 shop@bigbitefishingshirts.com
📍 2 Coachwood Ave, Treeby 6164, Perth, Western Australia

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