Warranty, Refund & Return Policy

Big Bite Fishing Shirts (BBFS).

Warranty, Refund, Return & Exchange Policy

Thank you for choosing Big Bite Fishing Shirts (BBFS). We are committed to providing high-quality fishing apparel and a transparent, fair returns process. Please review the policy below carefully before making a purchase.

1. Warranty

1.1 Product Warranty

All products purchased directly from Big Bite Fishing Shirts are covered by a 30-day warranty from the date of purchase against defects in materials or workmanship under normal use.

If a defect is confirmed within this period, BBFS will, at its sole discretion, offer one of the following remedies:

  • Replacement

  • Store credit

  • Refund

1.2 Warranty Exclusions

The warranty does not cover:

  • Damage caused by misuse, abuse, negligence, or accidents

  • Normal wear and tear

  • Unauthorised alterations or repairs

  • Products not purchased directly from BBFS

  • Third-party products or services used in conjunction with BBFS items

2. Refund Policy

2.1 Refund Eligibility

Refunds are only issued where products are faulty or not as described, in accordance with Australian Consumer Law.

Refunds are not available for:

  • Change of mind

  • Incorrect sizing

  • Personal preference (colour, style, fit)

Where a refund is approved:

  • A 20% restocking fee applies

  • Original shipping costs are non-refundable

  • Return shipping is the customer’s responsibility

  • Refunds are processed within 14 days of receiving and inspecting the returned item

3. Return Policy

3.1 Returns for Defective or Damaged Items

If you receive a defective or damaged product, you must contact BBFS within 7 days of delivery at:

📧 shop@bigbitefishingshirts.com

Return Conditions:

  • Return shipping costs are the customer’s responsibility

  • Items must be returned unused, in original packaging, with all tags, accessories, and documentation

  • All returned items are inspected upon receipt

Following assessment, BBFS may offer:

  • Replacement

  • Store credit

  • Refund (where applicable)

A 20% restocking fee applies to eligible returns, however, in good faith, BBFS may waive this fee for confirmed defective items or when a store credit is chosen.

4. Exchange Policy

Exchanges may be offered at the sole discretion of Big Bite Fishing Shirts and are subject to the following conditions:

  • All exchanges incur a 20% restocking fee, without exception

  • Exchange requests must be submitted within 7 days of receiving the item

  • Items must be unused and returned in original condition with all tags, packaging, and accessories intact

  • Return shipping costs are the customer’s responsibility

  • Exchanges are processed only after the original item has been received and inspected

Exchanges are not guaranteed and are subject to stock availability. BBFS reserves the right to decline any exchange request that does not meet these conditions or where the product shows signs of wear, damage, or use.

If an exchange cannot be fulfilled, BBFS may, at its discretion, offer a store credit or alternative resolution.

5. Restocking Fee Policy

A 20% restocking fee applies to all eligible returns, refunds, and exchanges.

What the Restocking Fee Covers

The restocking fee helps cover genuine operational costs, including:

  • Processing and administration

  • Handling and inspection

  • Repackaging, quality control, and inventory updates

When the Restocking Fee Applies

  • Change of mind

  • Incorrect sizing

  • Non-defective returns

  • All exchanges

When the Restocking Fee May Be Waived

  • Confirmed defective or damaged products

  • In some cases, when a store credit is chosen instead of a refund

All waivers are granted at BBFS’s sole discretion.

6. Sale & Discontinued Items

Sale items and discontinued products are generally not eligible for return, refund, or exchange. Any resolution offered is at the discretion of BBFS.

7. Contact Information

For warranty claims, returns, refunds, or exchange enquiries, please contact:

📧 shop@bigbitefishingshirts.com
📍 2 Coachwood Ave, Treeby 6164, Perth, Western Australia

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